Shipping policy

Shipping Policy

 

Last updated: July 22, 2026

 

Where We Ship

We currently ship to all 50 U.S. states and Puerto Rico. Deliveries to Alaska and Hawaii may add 1-2 extra days to the standard timeline.

 

Shipping Costs

All shipping costs are included in your quoted price (DDP — Delivered Duty Paid). There are no additional shipping or customs charges at delivery.

 

Delivery Timeline

From logo to final delivery takes about 10 days total — this includes creating your sample and sending you photos for review and approval, plus 4 days of production and 3 days of shipping once approved.

 

Multiple Delivery Addresses

For orders of 2,000+ units, we can split shipments to multiple addresses in increments of 500 units per address. A small handling fee may apply — contact us with your requirements.

 

Order Tracking

Once your order ships, you will receive a tracking number via email to monitor your shipment in real time.

 

Damaged or Lost Shipments

All shipments are covered by our courier's standard shipping insurance. If your order arrives damaged or is lost in transit, contact us within 5 business days of the expected delivery date with photos (for damage claims), and we will arrange a reprint or refund at no cost to you.

 

Questions?

Contact us at info@popupcap.com.